Staingard - 5 Years Peace of Mind
Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible.
This is why Brenthams offers you 5 year Peace of Mind Staingard plan.
Whether you choose a fabulous fabric or luxurious leather sofa, recliner or chair, you can rest assured that by having this Peace of Mind you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.
Benefits of furniture protection:
5 years peace of mind
Original value replacements
National network of professional technicians
No excess charges
One call for advice and service
Fabric Upholstery
Leather Upholstery
How does it work?
Simply follow the care instructions provided at the time you purchased your furniture. However, if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.
What am I covered for?
This Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim.
Stains
Acids
Cosmetics
Shoe Polish
Ink
Bleaches
Caustics
Corrosives
Paints
Superglue
Coffee
Ketchup
Cola
Human & animal bodily fluids
Dyes & dye transfer from newspaper print or clothing, including Denim
All food stuff & drink
Accidental Damage
Rips
Burns
Scuffs
Punctures
Pet damage (limited to 3 claims per period of insurance)
(Staining and accidental damage must result from a sudden and accidental event. This policy does not provide cover for an accumulation or build up over a period of time. Staining and Accidental Damage is to fabric components only.)
What am I NOT Covered for?
It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.
Commercial use
Deliberate damage
Abuse or neglect
Removal of odours
Wear and tear
Natural characteristics of leather
Fading of fabric and materials
Accumulated multiple stains
What do I do if I need to make a claim?
All you need to do is call our dedicated claims and advice line on the number detailed on your document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to carry out a satisfactory repair or stain removal we will replace the damaged item at no cost to you.
How do I get 5 years peace of mind?
Our specialists at Brentham Furniture will discuss details of how to care for your furniture whilst you are making your purchase. This will include all you need to know about your Staingard Care Plan. Having made your choice, simply ask our Specialist to add the Care Plan to your order and that’s it!
If you are shopping online simply select the option when placing your order to add Peace of Mind to your order.
About our 5 year Peace of Mind Offer
Your 5 Year Peace of Mind begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. Any Structural defects will only be covered if they occur after the first 12 months. Your Care Plan has been arranged by Staingard Warranty Group (A trading name of Homeserve Furniture Repairs Limited). For details of your insurer, please see the Terms and Conditions on your Certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from your Sales Consultant. Homeserve Furniture Repairs Limited will administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001).
This can be checked on the Financial Services Register by visiting the F C A’s website at www.fca.org.uk
Your Demands and Needs of this Care Plan
By purchasing this Care Plan, you confirm that you have reviewed the Insurance Product Information Document (IPID) and that it meets your Demands and Needs. You confirm you do not want to pay to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, and that you do not wish to use your home insurance as you may incur an excess and a potential impact on premiums when renewed, and that you understand the Care Plan is not a general cleaning contract but a policy that provides cover for specific incidents
